Sales Return Policy

1. Refunds will not be considered for the following reasons:

• An item is known to be faulty at the time of purchase.

• If labels, maker’s marks or anything identifying or adding provenance to an item have been removed

• An item has been damaged by trying to repair it or getting someone else to do it. .

2. Cancellation, Return & Refund

• Customers who purchase from us via online or telephone have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)

• We will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.

• It is your responsibility to arrange and pay for the return if the item is not faulty. If the item purchased is unknowingly faulty, We will reimburse any costs involved.

• We will refund you within 14 days of receiving the goods back in the condition they were purchased in.

• The refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.

• The refund will be processed using your original payment method.

• We only accept returns from the person who bought the item

3. Repairs and replacements

• if you have ‘accepted’ an item, but later discover a fault, we may offer a repair or replacement..

  Our definition of acceptance is as follows:

  • you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)

  • You have altered the item.

• You are entitled to reject the item after it’s been repaired or replaced.

• We will repair or replace an item if a customer returns it within 1 month - unless we can prove it wasn’t faulty when purchased.